Returns & Exchanges
At Penn State, we want you to be completely satisfied with your purchase. If your fashion items don't meet your expectations, we offer a 30-day window for returns and exchanges on all unworn merchandise with original tags.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print and Pack
Download and print the prepaid shipping label provided, then securely pack your items in their original packaging to ensure they arrive safely.
Ship the Package
Drop off your package at any authorized carrier location and keep your tracking receipt for your records.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing